GENERAL TERMS AND CONDITIONS OF MAPEGY GMBH FOR THE USE OF MAPEGY SERVICES

Scope of agreement

MAPEGY GmbH ("MAPEGY") provides SaaS-based innovation intelligence solutions, including MAPEGY.SCOUT and MAPEGY.API. These Terms & Conditions ("T&C") govern the access and use of MAPEGY services by business customers.

Business Units & Licensing

A Business Unit (BU), team or group is defined as an organizational entity within a company that operates as a distinct cost center or profit center with its own budget, financial responsibility, and structured teams. Each BU requires an independent MAPEGY license, unless explicitly agreed otherwise in a written contract.
The BU rule cannot be bypassed by centralizing access to MAPEGY within an internal innovation or corporate strategy unit that serves multiple BUs. If a customer requires central access for multiple BUs, this must be explicitly discussed with MAPEGY to determine an appropriate licensing structure. Unilateral sharing of access across multiple BUs is not permitted under a standard license.

Access & Usage Rights

• Customers receive a non-exclusive, non-transferable right to access MAPEGY services for internal business purposes.
• Sharing of login credentials or data within or outside the licensed Business Unit is strictly prohibited, unless explicitly agreed otherwise in a written contract.
• Reverse engineering, data scraping, or unauthorized reselling of insights is not allowed.

Data Security & Compliance

• MAPEGY follows GDPR and industry security standards to protect customer data.
• Customers remain the owners of their uploaded data, and MAPEGY will not sell or disclose customer data to third parties.
• MAPEGY ensures 99% service uptime, excluding maintenance periods or factors beyond MAPEGY's control.
• Upon contract termination, MAPEGY will retain customer data for 30 days for account recovery. After this period, data will be permanently deleted unless required by law or upon explicit request by the customer.

API & Fair Use Policy

• API access is subject to rate limits and fair use policies to ensure stable performance.
• Excessive or abusive API usage may result in temporary suspension or additional fees.

Payment & Fees

Service-Level Commitments & Support

• MAPEGY commits to 99% annual uptime. Scheduled maintenance or urgent security updates are excluded. In the event of continuous downtime exceeding 3 consecutive days, MAPEGY will provide service credits upon request.
• Support requests will receive an initial response within 2 business days. Critical technical issues affecting service availability will be prioritized.

AI-Generated Insights & Liability

• AI-generated insights are provided for informational purposes only. MAPEGY makes no guarantees regarding accuracy, completeness, or suitability for decision-making.
• Customers remain solely responsible for decisions based on these insights.

Indemnification

• Customers agree to indemnify MAPEGY against claims, damages, or liabilities resulting from unauthorized use, IP infringement, or violations of third-party rights.

Termination

• Contracts auto-renew unless terminated in writing at least 30 days before the renewal date.
• MAPEGY may suspend or terminate access in case of violation of these T&C.

Governing Law & Jurisdiction

• These T&C are governed by German law. The exclusive jurisdiction for any disputes is Berlin, Germany.

Changes to Terms

MAPEGY reserves the right to update these T&C. Changes will be communicated 30 days in advance.

Invalidity of Individual Clauses. If any provision of this contract is or becomes invalid, in whole or in part, the validity of the remaining provisions shall not be affected.